We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- Available 24/7 and we respond during working hours Monday to Friday
- We will usually get back to you the same day ( if your request is after 3pm, it will be the next day)
- You can request a particular doctor or nurse (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Booking appointments online- we have now resumed our online booking service, via Patient access.
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8am rush for appointments as you can contact the practice at any time, and up to 3pm get a response, and be seen if needed the same day!
Frequently asked questions
For the patient information leaflet click here
My Partner and I share the same email address. Will it be OK to use the same one for both of us? –Every login must have a unique email address, so you cannot share them. Getting an email is free with many services.
Can I order repeat prescriptions from askmyGP? – No, this should be done through the prescription service provided by your practice. Please see the prescriptions section of their website.
Can I use askmygp in an emergency? – No – please contact the practice or the emergency services
Can I make a request for someone else? – Yes. First register yourself as a user at the practice where the person who needs help is registered. Once you are registered, there is an option to select ‘I am asking as a Parent or Carer.’ From here you can register the patient registered at the practice using their name, DOB and gender. You only have to do this the first time you put in a request for them. People over 16 should register in their own right.
Can I use askmygp to book appointments? – Yes askmyGP is the quickest and easiest way to get in touch with your GP. They will contact you the same day (within working hours) to resolve your request. This might be via message, telephone or by face-to-face appointment that day – depending on the need as determined by your GP. If your request is posted after 5.30pm, then we may respond the following day.
