Patients wishing to make formal comments or complaints relating to the service they have received should make contact with Mrs Angela Abbott, our Practice Manager who will try to resolve the issue for you in line with our in-house complaints procedure.
Our Practice Manager will be happy to speak to you regarding the issue or you can download our complaints form, which can be completed and sent to Mrs Abbott.
If you do not want to raise the complaint with your Practice, or you have tried and not had any success, you can complain directly to NHS England.
NHS England
NHS England organises health services nationally.
Telephone: 0300 311 22 33 (8am – 6.30pm Monday to Friday, excl bank holidays).
Address:
NHS England
PO Box 16738
Redditch
B97 9PT
Email: england.contactus@nhs.net
Patient Advice and Liaison Service
The Patient Advice and Liaison Service (PALS) provides confidential advice and support to patients, families and carers, and can offer advice on NHS and health-related matters. They can be helpful in such areas and can be contacted on 01942 482956.
Parliamentary and Health Service Ombudsman
If an issue remains unresolved following a practice review then patients may take their complaints to the Parliamentary and Health Service Ombudsman.
They can be contacted via phone on 0345 015 4033 or email on phso.enquiries@ombudsman.org.uk
Patients can write to the Ombudsman at:
Address:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
