Make a Complaint?

Patients wishing to make formal comments or complaints relating to the service they have received should make contact with Mrs Angela Abbott, our Practice Manager who will try to resolve the issue for you in line with our in-house complaints procedure.

Our Practice Manager will be happy to speak to you regarding the issue or you can download our complaints form, which can be completed and sent to Mrs Abbott.

Complaints Form

Patient Complaints Leaflet

Easy Read Patient Complaints Leaflet

If you do not want to raise the complaint with your Practice, or you have tried and not had any success, you can complain directly to NHS England.  NHS England organises health services nationally.

Telephone: 0300 311 22 33  (8am – 6.30pm Monday to Friday, excl bank holidays).

Address:
NHS England
PO Box 16738
Redditch
B97 9PT

Email: [email protected]

The Patient Advice and Liason Service (PALS) provides confidential advice and support to patients, families and carers, and can offer advice on NHS and health-related matters. They can be helpful in such areas and can be contacted on 01942 482956.

If an issue remains unresolved following a practice review then patients may take their complaints to the Parliamentary and Health Service Ombudsman.

They can be contacted via phone on 0345 015 4033 or email on [email protected]

Patients can write to the Ombudsman at:

Address:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP